REvive
The purpose of this partnership is to stabilize and enhance the performance of underperforming multifamily assets through operational excellence and focused execution. Our team is brought in to streamline management processes, improve efficiency, and drive measurable improvements across key performance areas.
- Raise rents to align with current market rates
- Increase occupancy to 90% or higher
- Reduce delinquency through structured collection efforts
- Lower operating expenses to approximately 30%-35% of Gross Rental Income (GRI)
- Deliver clear and actionable monthly reporting to ownership
Due Dilligence
A comprehensive assessment of the asset is conducted prior to takeover, allowing us to identify opportunities and risks.
- Operational Audit
- Physical Condition Assessment
- Financial Review
- Market & Submarket Analysis
Stabilization Strategy
This phase is focused on stabilizing operations, restoring resident confidence, and implementing systems for visibility and control then restoring NOI growth, improving the resident experience, and preparing the asset for long-term performance or exit.
Transition Strategy | First 30-90 Days
Tunaround Strategy | 90 Days – 365 Days
Communication & Onboarding
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- Introduce new management to residents with empathy and clarity
- Hold town halls or meet-and-greet events
- Notify current staff, vendors, lenders, and local authorities
- Operational Stabilization
- Enforce lease compliance and safety measures
- Launch aggressive rent collection strategies
- Assess and rebid all vendor contracts to lower costs
- Financial & Systems Integration
- Transition accounting and property management software
- Establish new financial accounts and cost controls
- Initiate weekly reporting on leasing, occupancy, delinquencies, and maintenance KPIs
Revenue Optimization
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- Monitor & adjust rents to market based on unit condition & demand
- Create unit renovation tiers with corresponding rent premiums
- Expense Reduction
- Target operating expenses to be ≤30% of GRI
- Implement preventative maintenance programs
- Reduce utility costs via efficiency upgrades (e.g., LED, low-flow fixtures, submetering)
- Renovations & CapEx Execution
- Coordinate with ownership on budget and phasing
- Manage contractors, timelines, and quality assurance
- Focus on improvements with high ROI: unit interiors, curb appeal, signage, amenities
- Staffing & Training
- Restructure onsite team roles and responsibilities + align performance with incentives
- Provide training on compliance, leasing systems, customer service, and reporting
- Resident Retention & Community Building
- Implement resident service programs and community events
- Build partnerships with local businesses to offer perks and create engagement
- Launch referral and loyalty programs to reduce turnover
Reporting + Communication
Ownership is provided with transparent, consistent, and actionable updates.
Monthly Reporting Includes
- Financial statements (Income Statement, Budget vs. Actual, Variance Reports)
- Occupancy trends and leasing activity
- Delinquency tracking and collections progress
- Maintenance work order log and capex updates
- Staffing summary and community engagement updates.
Key Differentiators
Ownership Mentality: We treat each asset like it’s our own.
- Resident-Centered Approach: We focus on community, not just units.
- Data-Driven Decision Making: All strategies are tied to KPIs and benchmarks.
- Cost Control Without Sacrifice: We lower expenses while improving service.
- Full-Service Management: From daily operations to construction management, all under one roof.
- Performance Based Fee/Partnership Structure: Our fees and partnership structures are based on performance in order to align interests.
Interested In Getting A FREE Assessment
Fill out the form below:
Address
Sutera Properties
800 19th Ave Ste 16,
Nashville, TN 37203
Connect
T: 615-568-7774
E: art@sutera.co